Posts
Emotions and youMr Ram,working as a vice president in a multinational organization,noticed that while he was parked at a traffic signal,an adjoining car scraped past his rear view mirror.He immediately lost his temper,stepped out of his car and menacingly gestured towards the driver of the other car hurling verbal invectives.The driver of the other car calmly replied that this incident be viewed as a harmless accident.When the aggression did not abate the driver replied that he could match the verbal abuse and physical if needed but chose not to.This emotional outburst,he said,would not do both any good.The fracas ended peacefully
What are we talking about
This incident brought to the fore two contrasting emotional styles something that we see too often in stressful urban life.Mr Ram was clearly a person with a very high level of cognitive ability and perhaps functioning at a high level of intellectual efficiency,but definitely a very low level of ability to manage emotions.
It is interesting to note that the success of a child is measured and is dependent on how well he does in school academically or how many medals or prizes he wins.As one begins to work,he becomes aware that to be successful and to climb up the corporate ladder,intelligence alone is not sufficient.The manner in which he conducts himself and handles others is as important
Salovey and Mayer first coined the term 'emotional quotient' or EQ in 1990 and this concept was further developed by Daniel Goleman. EQ principles provide a new way to understand and assess people's behavior,attitudes,interpersonal behavior and potential.
The essential premise of EQ is that to be successful one requires effective awareness,control and management of one's own emotions and those of other people.It embraces two aspects of intelligence - understanding yourself,your goals,intentions,responses and behavior,and understanding others,their feelings and ability to manage and influence others.
Being aware of one's self refers to knowing one's emotions and recognizing how emotions affect performance and knowing one's own personal strengths and limits.
Self management refers to managing impulses as well as distressing feelings,displaying trustworthiness and demonstrating responsibility in fulfilling obligations.
Social awareness is sensing others feelings and perspectives,anticipating,responding and meeting others' needs,sensing others' developmental needs and bolstering their ability.
Relationship management is influencing others through persuasion,negotiating and resolving conflicts,inspiring and guiding and being a catalyst in initiating,promoting or managing change.
The good news is that unlike cognitive ability or the intelligence quotient,emotional intelligence is something that can be learnt and improved provided the person recognizes that he needs to bring about change.
Some tips to improve emotional intelligence :
Understand your emotions
Be aware of thoughts that underlie your emotions
Be aware of your goals
Be open to feedback and learn from experience
Make sound decisions with confidence
Stay calm and positive in emotional situations
Think clearly and stay focused under pressure
Build trusting relationships
Be planned and organized at work
Listen to others and show sensitivity to their concerns
Avoid advising and help out people based on their needs
Learn the skill of influencing and winning people
Foster an open communication and learn to communicate tough news effectively
Handle difficult people and tense situations with tact
What are we talking about
This incident brought to the fore two contrasting emotional styles something that we see too often in stressful urban life.Mr Ram was clearly a person with a very high level of cognitive ability and perhaps functioning at a high level of intellectual efficiency,but definitely a very low level of ability to manage emotions.
It is interesting to note that the success of a child is measured and is dependent on how well he does in school academically or how many medals or prizes he wins.As one begins to work,he becomes aware that to be successful and to climb up the corporate ladder,intelligence alone is not sufficient.The manner in which he conducts himself and handles others is as important
Salovey and Mayer first coined the term 'emotional quotient' or EQ in 1990 and this concept was further developed by Daniel Goleman. EQ principles provide a new way to understand and assess people's behavior,attitudes,interpersonal behavior and potential.
The essential premise of EQ is that to be successful one requires effective awareness,control and management of one's own emotions and those of other people.It embraces two aspects of intelligence - understanding yourself,your goals,intentions,responses and behavior,and understanding others,their feelings and ability to manage and influence others.
Being aware of one's self refers to knowing one's emotions and recognizing how emotions affect performance and knowing one's own personal strengths and limits.
Self management refers to managing impulses as well as distressing feelings,displaying trustworthiness and demonstrating responsibility in fulfilling obligations.
Social awareness is sensing others feelings and perspectives,anticipating,responding and meeting others' needs,sensing others' developmental needs and bolstering their ability.
Relationship management is influencing others through persuasion,negotiating and resolving conflicts,inspiring and guiding and being a catalyst in initiating,promoting or managing change.
The good news is that unlike cognitive ability or the intelligence quotient,emotional intelligence is something that can be learnt and improved provided the person recognizes that he needs to bring about change.
Some tips to improve emotional intelligence :
Understand your emotions
Be aware of thoughts that underlie your emotions
Be aware of your goals
Be open to feedback and learn from experience
Make sound decisions with confidence
Stay calm and positive in emotional situations
Think clearly and stay focused under pressure
Build trusting relationships
Be planned and organized at work
Listen to others and show sensitivity to their concerns
Avoid advising and help out people based on their needs
Learn the skill of influencing and winning people
Foster an open communication and learn to communicate tough news effectively
Handle difficult people and tense situations with tact
No comments:
Post a Comment